Thank you for your time. The grace period's a week? So while a million and a half gamers may not all have received their money back, it's likely that a large majority did and it happened in a timely manner. If it appears to us that you are abusing refunds, we may stop offering them to you. There is no risk so why there is no incentive to buy new. It boggles my mind that the previous policy and mechanism was so broken, and so doubly-punishing to victims of bug-riddled software.
Recently for me it was about two weeks. You can request as many refunds as you want through Steam, but if Valve believes you're abusing the system, it can revoke your right to request future refunds. Steam is a digital distribution service owned by Valve. I've worked on the other side of the wall before; I know how ticket submission replies tend to go and it's very easy to dismiss a valid issue due to a technicality in a tangential aspect of the issue. Should I be entitled to a refund on a banana because it wasn't as filling as a steak dinner? Only complete bundles can be refunded.
When the refund is approved, you'll receive a confirmation email. But this seems like a steal. In that case, user agreement contains a clause that downloading the game amounted to waiving your right to cancel a purchase. This should all come in handy during the Steam Summer Sale, which is set to continue until July 5. I searched the forums and tried to find a workaround, but decided that the seven minutes I played the game struggling to do anything much was below the 2 hour limit so I requested a refund. These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. I was just wondering if they could, I have already filled a steam support and gotten my account back.
Games that participate in these flash sale probably appear on the front page of Steam, and from time to time there will be a new deals for everyone. The Steam Summer Sale has seen many, many games purchased and that in turn, means there are a lot more people sending refund requests Valve's way. The Steam Store is now running discounts on a number of gaming deals and will do so for the next 11 days. I mean, 5 days is less than a week, I'd think it would qualify. If your game can be finished in under two hours, some dishonest users might request a refund after doing so. I don't know how this will play out. You can safely assume that a countdown with a confirmed label will match with the Steam sale time.
Great just in time as well. How to Request a Refund You can request a refund or get other assistance with your Steam purchases at. To highlight how data might be misinterpreted, Caspain of long-time Linux supporting developer Puppy Games shared some initial sales data which showed a massive downturn in sales following the refund announcement. I'm glad they're doing this and frankly it should have been their stance from the beginning, they've been notor Still have to jump through hoops to get refunds for older games that you got more then two weeks ago, even though their letter says to contact them anyway and see what happens. Other than that, refunding gifts works much the same as before.
However, there's no option for being refunded the difference, just a -full- refund, which I don't want. If you have already requested a refund, you will need to purchase the intended game as a gift until the refund has been processed. This stuff may be evidence, but it's anecdotal and not strong enough to be making decisions based on. This is because Steam requires 5 minutes of game time to post reviews. It's a piece of crap software but I've got Xbox copies of a lot of the games, the duplicate purchases were entirely motivated by the xbox achievements which I can no longer get. I'm anti-drm but Steam does have some benefits and I've had an account for over a decade with hundreds of games and only a handful of problems.
I was very surprised - and after reading the entire ToS update - delighted when I opened Steam when I got home from work last night. It's the usual crowd of anti-gamers that's whining about this. I still have hundreds of games in my steam library that I've never played, shit that I bought just because it was super cheap. I also didn't hesitate to get a refund when it crashed several times in the hour and also didn't work well with my Logitech G27 one of the most common racing wheels. I'm guessing this is driving Valve's refund policy as much as anything, since they're increasingly having to compete with other sites which do have sane policies.
Yes, but it's a decidedly confusing process. Originally posted by : If he was denied it was probably because he played more than two hours. . This means that it's more likely that a sale will start at a different time than the timer says, or maybe even not start at all. I never said any of those things, aside from the last one, you're thinking of Immerman. Certainly one of the few Steam games I regret buying. But the one thing I really don't want is to watch someone actually play the game and literally spoil As a victim of Valve's previous refund policy bought game which simply didn't work on my system, which they knew, but would not issue a refund, and ended up needing to charge back the purchase on my cc, resulting in a ban of that cc from Steam and much consternation , I think this is a great change.